Stratford Blinds
1. General
These Terms & Conditions apply to all contracts between Stratford Blinds (“we”, “us”, “our”) and the customer (“you”).
By placing an order, you agree to these terms.
All products are made-to-measure unless stated otherwise.
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2. Quotations & Pricing
* Quotes are valid for 30 days unless stated otherwise
* Prices include VAT (if applicable)
* Additional work outside the agreed scope may incur extra charges
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3. Orders & Payment
* Orders are confirmed once accepted and a deposit is paid
* Remaining balance is due:
* On completion, or
* As agreed in writing
* We reserve the right to cancel orders if payment terms are not met
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4. Consumer Cancellation Rights (Cooling-Off Period)
Under the Consumer Contracts Regulations 2013 UK, you have the right to cancel your order within 14 days of entering the contract.
However:
Because most of our products are made-to-measure, the right to cancel does not apply once:
* Manufacturing has started, or
* You have explicitly agreed for work to begin within the 14-day period
If you wish to cancel:
You must notify us in writing within 14 days.
If production has not started:
* You will receive a full refund
If production has started:
* Cancellation may not be possible, or
* Costs incurred may be deducted
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5. Product Description
We ensure all goods:
* Match the agreed description
* Are of satisfactory quality
* Are fit for purpose
Please note:
* Colours and finishes may vary slightly from samples
* Natural materials (e.g. wood) may have variations
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6. Surveys, Measurements & Installation
* Customer-supplied measurements are the customer’s responsibility
* Where we measure, accuracy is our responsibility
* You must:
* Provide safe access
* Remove obstacles before installation
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7. Delivery & Installation
* Dates are estimates only
* Delays outside our control may occur
* You must inspect goods at installation and report issues within 48 hours
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8. Warranty & Guarantee
Blinds
* Covered by a 12-month guarantee
Installation
* Covered for 12–24 months depending on service
Not Covered:
* Wear and tear
* Sun damage or fading
* Misuse or accidental damage
* Third-party alterations
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9. Returns & Refunds
* Made-to-measure items are non-returnable unless faulty
* Faults must be reported promptly
- We will repair, replace, or refund where appropriate
Fault Reporting
Customers should inspect all goods upon delivery and installation.
Any faults or issues should be reported within 28 days of purchase or installation so that we can resolve them quickly and efficiently.
Reporting a fault within this timeframe helps us:
* Arrange prompt repairs or replacements
* Minimise disruption
* Ensure the issue is properly assessed
This does not affect your statutory rights under the Consumer Rights Act 2015.
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10. Liability
We are not liable for:
* Indirect losses
* Loss of income or business
Nothing excludes liability for:
* Death or injury caused by negligence
* Fraud
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11. Force Majeure
We are not responsible for delays caused by:
* Supplier issues
* Weather
* Events beyond our control
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12. Governing Law
These terms are governed by the laws of England and Wales.
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13. Contact
Stratford Blinds
Website: https://stratfordblinds.co.uk
Cookies Policy
1. What Are Cookies?
Cookies are small files stored on your device when you visit a website.
2. Types of Cookies We Use
Essential Cookies
Required for website functionality.
Analytics Cookies
Used to understand how visitors use the site (e.g. Google Analytics).
Marketing Cookies
Used for advertising and remarketing (if applicable).
3. Managing Cookies
You can control cookies through your browser settings.
You can also opt out of tracking tools like Google Analytics.
4. Consent
When you visit our website, you will be asked to accept or reject non-essential cookies.
5. Updates
We may update this policy from time to time.